Rethinking Developer Experience

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The Problem: 

In order to create a successful product, our hardware client needed to better understand the next generation of developers.

The next wave of hardware-based security for Internet of Things Devices has the potential to create a much-needed level of "baked-in" security for user data – if Developers can use it.  We worked with the client's IOT group to learn about generalist web developers' mental models for understanding and implementing security solutions.

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What Did we Do? 

We worked with the product team to test an early iteration of a new developer product, and used our data to inform the development of design principles and best practices for improving developer experience.

Collaborating with the product team, we developed protocol for a user study combining participatory observation and usability test elements. Our solution focused on implementing security solutions, improving documentation and a simple, but not simplistic means for walking new IoT developers through their implementation.

Manifesto

RESULTS:

We conducted iterative usability tests with 10 users, generating baseline metrics for improving usability, engagement and performance.  From there, we delivered targeted product and feature-level improvements along with strategy and design principles for Developer Experience, including the Developer Experience Manifesto above. 

PROJECT ELEMENTS: 

Usability Testing, Baseline Metrics, Content Strategy, Documentation, Information Architecture, Product Roadmap