Michigan Medicine: Connecting Systems and Care
How do we ensure that Electronic Health Records and other tools for medical teams actually improve the quality of care? The team at University of Michigan School of Medicine wanted to understand how charting applications impacted the quality of care, and how to improve both usability and human interaction.
We worked with the team at Michigan Medicine to plan and execute a standardized patient study to understand this problem. We helped the team build a variation on a typical usability test script, and then supported them in data collection and analysis.